Terms of Service

Thank you for taking the time to read the terms of service and cancelation policy of EB’s Positive Pet Training. These are in place to set respectful guidelines to help protect this small business and avoid loss of income through short notice income.

Puppy Program and 1-2-1 General Training

To secure a booking I ask that sessions are prepaid in full.

  • Puppy Program- £90 for 4 one hour long sessions.

  • 1-2-1 General Training- £30 for an hour long session or pre-book 6 one hour long sessions for £120.

It is requested that cancelations or rescheduling be made with 48 hours notice of a session or the session fee is forfeit. Please see the cancelation policy for full details.

EB’s Positive Pet Training will be available for you to contact for up to 30 days after an attended training session, or final session when multiple are paid for, should you need further help of advice. I will be available for contact during opening hours (9am-7pm Monday to Saturday). If I’m unable to answer the phone, due to being with another client, feel free to leave a message and I’ll respond as soon as possible. After 30 days your details will be filed and EB’s Positive Pet Training will be no longer available for contact without making a booking.

All training is tailored so should not be tried on other pets. EB’s Positive Pet Training will teach you how to train your dog set behaviours however, to make the most of the training sessions, owners should also practise the behaviours outside of sessions. It is unlikely that training will be successful over night and requires lots of patience and work. Training plans are based on the information provided by the pet owner to EB’s Positive Pet Training and/or the evidence gathered by me on seeing the dog.

EB’s Positive Pet Training will never advise or recommend use of positive punishment on your pet. This includes, but is not limited to, nose flicks, hitting, shock collars, water sprays or pinning to the ground. If it is discovered that positive punishment is being used, against recommendation, EB’s Positive Pet Training can not be held responsible for resulting behavioural problems and may result in the termination of services to you.

Owners/handlers remain fully responsible for their dog. Therefore are advised have appropriate pet and home content insurance for liability in the unlikely event of damage or injury.

Behaviour Consultations

As with the other services offered, sessions must be prepaid to secure a booking.

  • Behaviour Consultations- £120 for initial hour long consultation, written report & training plan, 3 months contact via phone and/or email and final consultation.

  • Contact will be available between opening hours (9am-7pm Monday to Saturday). If I am with another client I will be unable to answer the phone so feel free to leave a message.

It is requested that cancelations and rescheduling be made 48 hours prior to initial and final consultation. Failing to do so will forfeit the price (£30) of the consultation. For more details please see the full cancelation policy.

All training is tailored so should not be tried on other pets. EB’s Positive Pet Training will teach you how to train your dog set behaviours however, to make the most of the training sessions, owners should also practise the behaviours outside of sessions. It is unlikely that training will be successful over night and requires lots of patience and work. Training plans are based on the information provided by the pet owner to EB’s Positive Pet Training and/or the evidence gathered by me on seeing the dog.

EB’s Positive Pet Training will never advise or recommend use of positive punishment on your pet. This includes, but is not limited to, nose flicks, hitting, shock collars, water sprays or pinning to the ground. If it is discovered that positive punishment is being used, against recommendation, EB’s Positive Pet Training can not be held responsible for resulting behavioural problems and may result in the termination of services to you.

Owners/handlers remain fully responsible for their dog. Therefore are advised have appropriate pet and home content insurance for liability in the unlikely event of damage or injury.

Cancellation Policy

The cancellation policy is in place to help protect this small business from loss of earnings and short notice cancellations. Thank you for taking the time to read this and for your understanding.

It is requested that sessions are prepaid to secure the booking. If payment is not received 48 hours beforehand the session may be forfeited as well as the payment. Future sessions will also be continuant on the missed payment being received as well as that of the next session.

EB’s Positive Pet Training requests 48 hour notice for rescheduling or cancelling sessions/ appointments. Failure to do so will result in you still being charged.

Refunds should be requested 48 hours before the start of the session.

In the unlikely event that EB’s Positive Pet Training has to cancel your appointment, your payment will be kept to reschedule your booking at the earliest availability. Alternately, you may request a refund.

Receipt of payment is taken as confirmation of booking and acceptance of this cancellation policy.

Thank you,

Emily

EB’s Positive Pet Training

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